Terms & Conditions

Delivery in South Africa

We use the services of The Courier Guy to deliver your order to you. We offer free shipping for orders over R500. Orders under R500 will be charged a flat rate of R115.

The expected delivery time is 2-4 working days to main areas, approximately 7 working days for outerlying areas and a day or two in the Durban area.

If it is more convenient for the customer we can also use Postnet Counter to Counter. The cost remains the same and the expected delivery time is 3-5 working days.

 

International Delivery 

We ship internationally by airmail with tracking number, using the SA Post office. Please contact us for a quote.

 

Returns

John Buck Emily Louise will need to be notified within 7 days of your order being delivered.  You will need to cover the cost of the courier fee in order to return the item. The product must be in the same condition that it was received in and returned in the original packaging. NO returns will be processed for worn shoes.

 

Exchanges

We will gladly arrange an exchange if we are notified within 7 days, however please note that you will be responsible for the collection fee as well as the redelivery fee.  The product must be in the same condition that it was received in and returned in the original packaging. NO exchanges will be processed for worn shoes.

 

Defective products

Our products come with a 6 month warranty and this covers any manufacturing faults but excludes normal wear and tear or incorrect use of the product. Should you have a defective product please email us the proof of purchase and a photo of it. You will be advised whether the product can be repaired or whether it will need to be replaced. We will be liable for the delivery charges if the product has been found to be defective. The decision of repairing or replacing will be that of John Buck Emily Louise. Should you receive a brand new item and it is defective we need to be notified within 3 days.

Please note that our products are handmade using genuine leather and being a natural product may contain variances and imperfections in texture, colour and appearance. This is a part of what makes them unique, beautiful and adds character. These are not defects.